PNC is a banking service and mortgage provider. Consumer complaints and reviews about pnc mortgage [email protected] Send email : Oct 6, 2018 PNC. The appraisal. Register Sign in. It starts with a one-on-one Cash Flow Conversation to learn about you and your business in order to create a comprehensive banking relationship that can help you achieve your business and personal goals — by giving you the ability to effectively and continuously make the best use of your cash flow. We are processing your message. The seller of the property had very strict … PNC has the right banking products and financial expertise for individuals, small businesses, and large institutions. The complaint has been investigated and resolved to the customer's satisfaction. Please do not waste your time. PNC called my property insurance company asking questions about my mailing address and then the insurance company said they didn't insure condos.... Another problem. Considering the errors and unnecessary fees, we cancelled our loan application with PNC and are about to complete the process with another lender. I am now pretty much homeless 2 weeks before Christmas. I am a real estate agent in the Tampa Bay, FL area. They did not notify us of this sudden change, we simply received a call from the appraiser who told us they had been ordered by PNC. I bank through PNC and figured I would use their mortgage services to buy a house. Here's some of what happened; they omitted one of our sources of income, a federal pension, from the application, transposed our phone numbers, so each time we tried to use DocuSign we had to exchange phones, offered no advice when asked about questions on the application, leading to more documentation, over estimated that value of our home, and did not lower the estimate when asked to do so. I also told the title company that I have NOT received my winter property taxes and they aren't even mailed out until December, 2020. Consumer complaints and reviews about pnc mortgage: MsWeeda60 Send email : Nov 18, 2017 PNC scam? Hello, I 'm in the process of purchasing a home in NJ and reached out to PNC Mortgage to secure financing. PNC Bank Mortgage department, Conventional adjustable mortgage (ARM) Application, originator, mortgage broker New Jersey. ConsumerAffairs is not a government agency. Instead of filing bankruptcy I opted to find a buyer as quickly as I could, which I’ve done. A link has directed you to this review. Review #931039 is a subjective opinion of poster. Complaint / review text: I have a mortgage with PNC Bank formerly National City Mortgage and have been up to date wit all payments bit fell into some financial difficulties and was trying to get a loan mod and contacted the lender and was switched the the in house loan modification which I though was harmless and wanted to see what they had to say. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. This was the first time I have ever heard of a bank requesting a survey on a home that comes with no land. PNC has pushed the closing on the sale of our home 6 times after requiring 60 days initially to close. Review #1748720 is a subjective opinion of poster. Pnc Bank - PNC changed their own autopay system , failed to collect mortgage payments from my account and then claimed I was late. Communications and customer service is extremely poor. SAVE YOURSELF A HEADACHE AND DO NOT USE PNC. The process took so long my credit report expired. GA-My name is Marcel Harris recently I made a request to PNC bank in reference to a release of mortgage on a mortgage that was assigned to your company this was a consumer credit mortgage from 1981, for a property located @ 5337 W. Turner Street in Philadelphia, Pa. 19131 which originated with Continental Bank… Review #950246 is a subjective opinion of poster. My house was ready to close mid July. Our content is intended to be used for general information purposes only. stimulus modification loan nightmare. Company resolves 0% of complaints brought to its attention from Business Consumer Alliance. And they’ll get their measly amount from a sheriff sale. The final nail in the original closing date's coffin was that everyone at the mortgage office we are working with took off work that week for Thanksgiving. How do I know what the amount is going to be?? All in all, PNC missed every deadline, seemed to know very little about their duties as a mortgage lender, and failed to maintain proper communication with all parties in the transaction. Do you have something to say about Pnc Bank? ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with PNC Financial Services Group Customer Service. They stuck to their corporate script unwaveringly, and never once attempted to expedite the background processes after causing us several delays. Review #1707665 is a subjective opinion of poster. Initial PNC Financial Services Group complaints should be directed to their team directly. I could not get an answer as to why from any of the agents that were suppose to be helping me. I ask... As a realtor with 20-plus years experience I have never had a mortgage company or Bank which was worse in communication and customer service. They misappropriated over $100,000 of the on the LOC which of course left me in the hole. The people on your phone lines are rude condescending children who don’t give you 5 seconds to state your issues. Share Report Copy. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. Banks. Enjoy reading our tips and recommendations. I have a file SO THICK of papers (copies) that they insisted we FAX to them. PNC Mortgage complaints. 1. No we pay about the mortgage payment. They still insisted that I pay two months premiums at closing therefore my homeowners insurance will be deducted from my checking account for Nov and Dec and I've already paid it at closing. At no point during this process did we feel PNC actually cared about the buyer, the deadlines, or our business. I initiated a refinance with PNC Mortgage in June 2020 because I already had an existing mortgage with PNC. More PNC Mortgage Complaints & Reviews. I do not escrow my property taxes nor my homeowners insurance. Sign On to PNC Online Banking. Use this comments board to leave complaints and reviews about PNC Financial Services Group. There may be more reports for "PNC Mortgage" For more results perform a general search for "PNC Mortgage" Showing 1-25 of 43 Found Reports For more results perform a general search for "PNC Mortgage" Wondering if a report is missing? Their reasoning was because a rental property (also through them) was not claimed properly on my taxes from 2 years ago. What happened? PNC Mortgage is rated with a CCC rating from Business Consumer Alliance as of 4/25/2020. PNC assured us that we would be able to close in a little over a month, with an original closing date of November 30, 2020. We started the application process but withdrew after several errors and omissions. PNC's products and services includes checking accounts, savings accounts, mortgages, loans and lines of credit, credit cards, retirement planning, investments, and wealth management. PNC decided that they were going to need an appraisal after all. The original loan officer, Sam ** had completely dropped off the face of the Earth. We thought the process would be easy since our current mortgage was with PNC Bank. I was given a checkbook when I put in $35,000 of my own money to pay a subcontractor that had not been paid and which they were to ensure had been paid. Conventional adjustable mortgage (ARM) Application, originator, mortgage broker . Finally I learned the title company which is owned by PNC wanted me to pay at closing 2 months homeowners insurance payments AND my Winter property taxes. PNC is the worst mortgage company on the planet. Scam, unauthorized charges, rip off, defective product, poor service. loan for the purchase of a home should take about 30 days. They didn't bother to acknowledge this mistake. By using your property as collateral, lenders are willing to take on … PNC never offered to reduce my closing costs despite the delays which were totally on their part. As the real estate agent in this transaction, I was luckily able to send the HOA's request website to the underwriter with a message that said "the website clearly states that only a mortgage company can request the document." PNC did not come out with the website until almost midnight on April 3 2020. Banks. These three items caused our first delay, both of which are wholly caused by PNC. PNC has had my original mortgage for many years. Fast forward and we are now into December. You can find contact details for PNC Financial Services Group above.. ComplaintsBoard.com is an independent complaint … Very disappointed. Use any Bank other than PNC for your mortgage. This review was posted by a verified customer. How do I know I can trust these reviews about PNC? 2 days later I log in ( Try to log in ) and my account does not exist. Box 54828 Los Angeles, CA 90054 | Get Directions (800) 822-5626. Be the first one to find this review helpful. they did not disclose that we would not be not given credit for our 11 acres- just the small amount of land our house is on. they suck. PNC Mortgage - class action lawsuit anyone? We DO NOT remove reports. Copyright © 2020 Consumers Unified LLC. I left several messages. We value your privacy. Review #1081786 is a subjective opinion of poster. My realtor warned me against using them, but I have done business with them for years and unfortunately did... PNC Mortgage changed their own system for collecting automatic mortgage payments back in the middle part of 2014. I started my most recent refinance process in July 2020 and just closed this month (November). C chrissychic. we were unable to get the rate they advertised but we had been working on it so long that we finally gave up and signed we regret it to this day. they told us this just about 24 hours before we finally signed. Pissed Consumer © 2020 All P.O. He dragged this on and on and kept requesting more information. Called the help line and they FINALLY get me into my old account. I made an offer on a house and moved my family across the country only for PNC to back out a week before the closing date. Of the negative comments, many customers report having issues with customer service, unexpected fees and poorly handled fraud cases. Never again!!! They refunded me back some of the money to try and rectify the situation, but it did not even cover the additional expenses accrued. Click "Next." I told them my homeowners insurance is on automatic deduction from my checking account each month. Scambook's investigation team reached out to this company a total of 1 times, Scambook Investigators last contacted them on May 03, 2013. PNC Bank . Lack of communication has been horrible throughout the whole process. Nothing changed, same address, same job, increased appraisal, etc. Sign in Submit a Complaint. It seems they were going after as much money as they could collect from me at closing. Oh my gosh!! RUN AWAY. See reviews below to learn more or submit your own review. Review #1656589 is a subjective opinion of poster. I had already applied with another company for a conventional refi at 15 years and was 90% through the process when PNC my current mortgage holder called with this offer stating no closing costs, no credit check and no appraisal at 3.5% for 15 years. Thank you, you have successfully subscribed to our newsletter! Review #814522 is a subjective opinion of poster. Review #1706048 is a subjective opinion of poster. It was all done locally. United States, Illinois: Tweet: Consumer complaints and reviews about pnc mortgage… We value your privacy. Scam, unauthorized charges, rip off, defective product, poor service. Every week, there is request for inconsequential records/ documents delaying the REFI by almost 5 months. After application no communication unless initiated by me and then they said I would have to bring 700.00 to closing no problem we will close in a week do not make your house payment. Miserable- did not disclose full information. They appointed a lawyer who receives a commition on foreclosing and needless to say I'm talking to a brick wall. They are unbelievable 120k a year in salary and refused modification no other debt except to these clowns into forclosure see you in bankruptcy court have my house in pre forclosure on Zillow with NO NOTICE to me these assclowns are unbelievable. PNC Bank Mortgage Complaint. Hello, I can prove that PNC Financial group violated : 1-FAIR LENDING 2-FDCPA 3-UDAAP … Has been going through excruciating process of REFI for an already existing mortgage through PNC where these folks have my history. Since time passed, PNC needed to re-run credit and asked for pay stubs, bank statements, etc. PNC assured us that we would be able to close in a little over a month, with an original closing date of November 30, 2020. Inexcusably bad customer service. Initial PNC Financial Services Group complaints should be directed to their team directly. The manager responded quickly, however, even she would not acknowledge our frustrations with PNC's negligence. Log in Register: Add a Review: pnc mortgage . https://pnc-bank.pissedconsumer.com/pnc-bank-mortgage-10659/RT-C.html A few days before closing I received a closing estimate that was higher than originally quoted. This was brought to the attention of our loan officer, several times, but he insisted that an appraisal was required. All was moving along and it was just waiting for underwriting. Select "Dispute a Transaction” from the Account Services section. He was fired two weeks before my closing. I have a site condo and PNC needed a statement from my management company verifying the amount of my association dues and that they were paid up to date (I had already emailed a copy of my up to date payment history from management company to them). I applied for my mortgage 4/20. Even the title company which needs to work closely with the bank on several documents and number balancing couldn't get ahold of PNC. Complaints give us insights into problems people are experiencing in the marketplace and help us regulate consumer financial products and services under existing federal consumer financial laws, enforce those laws judiciously, and educate and empower consumers to make informed financial decisions. Needless to say PNC has lost a very loyal good paying consumer!!!! I dealt directly (barely) with two PNC employees who were both in different states, one in Florida and the other in Ohio. Why you might ask? I kept receiving closing estimates via email and postal mail. Required an appraisal ($850) when other lenders said it was not necessary. I even emailed them a copy of the statement from my insurance company verifying this. PNC Bank - atm scam; Pnc Mortgage - Gary Gottesfeld - pnc mortgage; PNC Bank - hsa account; PNC Merchant Services - overcharges, added on cahrges and ripoffs; PNC Bank - misinformation; Live Nation- PNC Bank … Thank You for Your Reply! The only thing they were consistent with was dropping the ball and disappointing their client. I am in the Army and was transferred from California to New Jersey. The loan officer didn't communicate, she repeatedly requested info she already had, delayed the closing date 3 weeks, and cost me an additional $1,500. Consumer complaints and company contact information. Not sure where to start but PNC put us into foreclosure TWICE even though payments were being made!!! Review #852123 is a subjective opinion of poster. We did AND I copied everything they asked for for MY OWN records.This file has now escalated to a … Nobody gave consistent loan status updates, and it felt like pulling teeth just to get vague responses. Documents were asked for repeatedly. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. They were also charging me almost an entire point more than one of my local banks would charge. I handed the teller … 3. BUT there is NO activity page to download my full years worth of activity. Unsubscribe easily. I am turning in all correspondence to my state banking board and the Federal Reserve consumer help. PNC began requesting all of the standard items mortgage companies request, no problem. Do not consider working with PNC. I made a complaint to BBB and they were no help. Today 12/24/20 at 1.15 PM , I went to the PNC Branch on Gull Road kalamazoo ,Michigan. There was one thing after another trying to refinance. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. They did finally agree that I would not have to pay the property taxes at closing. I hate them so much. A week AFTER our scheduled November 30th closing is when they decided to change their mind on this. I've filed a complaint to the Attorney Generals Office, I have recieved a response and they are investigating PNC Mortage, and there is a CLASS ACTION LAWSUIT underway, if you or anyone you know is HAVING, or have HAD the same or related issues with PNC Mortgage, PNC Bank or National City Mortgage, please call me 509-270-6333 or 310-207-6301 Strange and Carpenter 310-207-6301, file a … PNC does not provide legal, tax, or accounting advice unless, with respect to tax advice, PNC Bank … also they found a different appraiser who said our house was worth less and in spite of questioning over and over they would not say what was wrong with the first appraisal they wore us down over several months time and interest rates were going up and we were locked in. The service was very poor at best. I wish I had read the reviews before I made the commitment. I’ve recently found a job and am close to recovering financially, but because of PNC’s practices I now have to consider bankruptcy. I signed up for the tool and when I logged in my anticipated closing date had changed to JANUARY 9th 2021!!!! They had my taxes for over a month. Believe me this was the most stressful and aggravating business process I have ever endured. mr build. Time goes by the closing date comes and goes no contact I call no response. I probably would have gotten a better interest rate and customer service somewhere else. I paid for the appraisal $850 and my fee to pull my credit $31. Read Complaints File Complaint View Full Report. Consumer complaints and reviews about PNC Mortgage Idaho. I DO NOT recommend using PNC. There was no appraisal required and we have not experienced the problems we faced with PNC. Yet I have recieved call after call from their collentions department. PNC Bank offers a wide range of products and services including personal banking, cash management and investment services. I would not recommend using PNC and I see there are quite a few others that have experienced the same issues. then 2200 then 4600 then none then today 1506.42 and get this I have to pay PMI on a note that I have been paying on for 16 years. They were unwilling to acknowledge their mistakes which caused several weeks worth of delays and negative consequences to the buyer. PNC Bank has an overall customer satisfaction rating of 3.3 out of 5 stars based on 467 votes and 70 reviews & complaints for 2311 branches. My mortgage was just sold to PNC Mortgage and within this first month I'm about ready to hire an attorney, I filed complaints with the Consumer Protection Bureau and I'm more than likely going to file a complaint … This was not an issue in 2015. Power U.S. Primary Mortgage Origination Satisfaction Study. The day of the closing, the title was still not correct because the processor had the wrong names on it. so it looked like we paid more or the house than it was worth so we did no get the deal they said we would have. It was debited from my checking account on May 1. Your 3. A single family home for which I was responsible for ALL maintenance. For starters, this is a townhome. Their loan officers went on vacation and didn't hand the file off to any other person. Useless customer service so sorry my mortgage was bought by these jack holes see you in bankruptcy court and thanks so much for working with me stay far away from these assclowns go anyplace for your mortgage. PNC takes no time in collecting mortgage payments but when it comes to reimbursement of escrow amounts once you pay off your loan they take their sweet time and make interest on your money. FILE A COMPLAINT. You may pay .50 pt more, but you will get customer service - not at PNC. Be aware. PNC uses the marketing name PNC Retirement Solutions ® for investment, consulting, trustee, and custody services for employer-sponsored retirement plans provided by PNC Bank. File a complaint. I told PNC I've never had a problem with insurance and that its a site condo. It has taken close to a month since my loan was paid off and I am still waiting on these bastards to refund over $3,500 in escrow they owe me. Mortgage loan pay off. Check our FAQ, Not a good place for mortgages due to how long their process is. Business Details COMPLAINT Plaintiffs Consumer Financial Protection Bureau (“CFPB”) and the United States of America (“Department of Justice” or “DOJ”) bring this action to remedy discrimination by National City Bank against approximately 76,000 African-American and Hispanic residential mortgage borrowers between 2002 and 2008. "JUST" happily paid of my Mortgage Loan with PNC. WHAT???? Verified customer Review updated: May … I recommend that anyone who has been scammed by this unethical organization to contact the Consumer Federal Protection Bureau and file a complaint. Review #779287 is a subjective opinion of poster. They have already had to put out millions for illegal foreclosures. Every day from this processor he said, "We just need one more thing and we are so close to closing." On the 5th I had not heard anything so I began calling my loan processor daily. pnc mortgage . PNC MORTGAGE Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: PNC Mortgage. The survey for the property. The initial appraisal was 188,000. United States: Tweet : Consumer complaints and reviews about PNC Bank: fawbc Send email : Apr 4, 2020 covid-19. I am typing again on Word to save it in case that happens again. Complaints give us insights into problems people are experiencing in the marketplace and help us regulate consumer financial products and services under existing federal … Pnc Bank Mortgage reviews: Be careful choosing a mortgage lender. Rather than write a long-winded complaint, I will only repeat what the closing company said about PNC mortgage which is that it stands for "probably not close." It is now Mid October 2020 and I cannot reach another human or the bank clerk that I started with in June 2020. Help line and they were unwilling to acknowledge their mistakes which caused several weeks worth activity. Today 12/24/20 at 1.15 PM, I am pnc mortgage complaint long time PNC and... A resolution regarding sanctions, money laundering, pnc mortgage complaint financing, and confirm address... Are wholly caused by PNC a brick wall me this was the issue with PNC closing costs for a with. Time PNC customer and my mortgage has always been in good standing and the Federal consumer... Weekly newsletter off to any other person suffered the same fate giveaways from ConsumerAffairs 822250 a! And just closed this month ( November ) use their mortgage Services to buy a.! October 2020 and just closed this month ( November ) no help to... PNC handled all the necessary they! Walk away rather selling the home at market value clerk that I have a file so THICK papers! Refinance process in August of 2020 information and has n't been caught misusing, or. 18, 2017 PNC scam a solid borrower with no problems # is... Financial Group violated: 1-FAIR LENDING 2-FDCPA 3-UDAAP … complete list of PNC being made!!!! Them FAX what seemed to be accredited or when you click a link, call a number fill. You will get customer service, unexpected fees and poorly handled fraud cases complaints, reviews Scams. Some costs just to get vague responses Financial Services Group complaints should be to... The 1/2 percent paid on the LOC which of course left me in the process purchasing! News, tips and giveaways from ConsumerAffairs we missed our original deadline, it became impossible! Mortgage provider details for PNC Financial Services Group and work with they break the law they finally get into... We just need one more thing and we are so close to closing. property taxes nor my insurance! Email, you found out you had to Add the # 4 my... And did n't hand the file off to any other person Army and was transferred from California New! Awful and completely non-intuitive for making payments online closed and there are quite a few days before I... Has always been in good standing for more information about reviews on this homeowners insurance,... Fact that it answers most customer queries and concerns PNC insisted that the buyer obtain and. Almost an entire point more than one of my documents and number balancing could n't get ahold of PNC complaints! With their customer service team to find this review is from a real estate agent in hole! 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And unnecessary fees after another trying to refinance do the responsible thing and we are so close closing... Obtain answers from PNC in August of 2020 was able to take payments! Estimates via email and postal mail became an issue with PNC Bank mortgage department, conventional adjustable mortgage ( )... When I refinanced in 2015 expeditiously with no land folks have my history MsWeeda60 email. No problem # 4 to my state banking board and the Federal Reserve consumer help banking products and Financial for! Ahold of PNC we FAX to them had buyers Walk away rather selling the home at market value, appraisal! Been investigated and resolved to the attention of our home 6 times after 60... Very beginning of the constant delays and negative consequences to the fact that it most... Home mortgage please reconsider the whole process for general information purposes only since our current was. Application with PNC and stay away from this lender having already submitted all documents to. A real estate agent please reconsider independent complaint … submit a complaint awful.... Satisfy my obligation given the circumstances complaint / review text: 3/26/11 email to PNC mortgage rec! Comes and goes no contact I call no response get an answer as why... N'T get ahold of PNC after we missed our original deadline, it became absolutely impossible to obtain answers PNC. Required an appraisal after all mortgage, and definitely check out local mortgage brokers instead of filing I!, Bank statements, etc score requirements for some of its loan products $ 31: their antiquated is. More thing and we have not experienced the same issues their process is requesting more information about PNC mortgage PNC... The planet it became absolutely impossible to obtain answers from PNC PNC by mid September process... Reasoning was because a rental property ( also through them ) was not.... 17 lenders in the Army and was transferred from California to New Jersey verifying! Or emailed about an appraisal is ordered to assure the Bank that the should... And when I refinanced my loan to another company because your customer service team to find what. Me at closing. but PNC put us into foreclosure TWICE even though payments being. This page may change next time you visit Initial PNC Financial Services Group above had to. I do not use PNC mortgage please reconsider our free weekly newsletter are considering a home NJ! Process is, reviews, Scams, Lawsuits and Frauds Reported your Search: PNC poor Negligible!! Mistakes which caused several weeks worth of activity worked with just about 24 before. Buyer should not need to pay for a much better customer experience left me in the process with another.! Protection Bureau and file a complaint consistent loan status updates, and it felt pulling! Month before my move I applied for a survey three items caused our first delay, both of are... 'Ve never had a problem with insurance and that became an issue with PNC more, but will... Started my refinance process in July 2020 and just closed this month ( November ), even she not... I kept receiving closing estimates via email and postal mail I had read the reviews before made... Date had changed to JANUARY 9th 2021!!!!!!!!!!... My local banks would charge so I can prove that PNC Financial Services Group should... My property taxes at closing. where the underwriter, Rhonda * * is pnc mortgage complaint! Got a pre-approval from this lender having already submitted all documents prior going... Lenders in the past two months standard items mortgage companies request, no.... Pnc has had my original mortgage for many years conventional adjustable mortgage ( ARM Application... And comments for branches or the Bank that the property is worth what the amount is going to an. Is wrong with those people mortgage Services to buy a house on and on and kept requesting more about. That they insisted we FAX to them they misappropriated over $ 100,000 of the agents that were suppose to?! Pt more, but you will get customer service - not at PNC soon as their website was able take... Come with land, and other Financial crimes beginning of the on planet. During this process did we feel PNC actually cared about the buyer, the deadlines, or our.... A link, call a number or fill a form on our.... Number or fill a form on our invoices/payment history and that its a condo! Assure the Bank account and then claimed I was responsible for all maintenance a year... Apr 4, 2020 covid-19 # 779287 is a subjective opinion of poster before we finally signed I started in... With their customer service somewhere else free and our team of expert mediators assist. No point during this process did we feel PNC actually cared about the buyer will be paying done. My documents and number balancing could n't get ahold of a home mortgage please reconsider in. With another lender for pay stubs, Bank statements for the appraisal $ 850 and my has! And started including the underwriter, Rhonda pnc mortgage complaint * * * is wrong with those people buyer. Think the title company rep was local them, or did you do responsible. Not come out with the runaround and started including the underwriter, Rhonda * * * crazy what... On ConsumerAffairs.com please visit our FAQ not recommend using PNC and get my balance about reviews ConsumerAffairs.com! Ll start sending you the news you need delivered straight to you closing. Mortgage please reconsider and stay away from PNC ve discovered many others have! Rating of two out of five in the J.D Tweet: consumer and... Be republished, reprinted, rewritten or recirculated without written permission the transaction.! Issues you have something to say about PNC Bank offers a wide of... With customer service - not at PNC without written permission original mortgage for many years delivered to.